How does water delivery software work?
Honest answers about setup, riders on the route, money and customer balances, and what happens to your account after the trial.
Getting started
What do I need to begin?+
A phone for each rider and your customer list. Add your areas, products and staff, assign routes, and the first day can run on AquaFlow.
Is there a free trial?+
Yes. The trial is 30 days and no card is required to start. Use it on a real route rather than on test data.
How long does setup take?+
It depends on how many customers you are bringing in. Areas, products and staff go in quickly. The customer list is the part worth taking care over.
Do I have to move everything at once?+
No. Most suppliers put one route on AquaFlow first, run it alongside the register for a few days, then bring the rest across.
Riders and the route
How does a rider mark a delivery?+
At the door, on the phone. The delivery is saved with the GPS location captured at that moment, so the stop has proof attached to it.
What if there is no signal?+
The app keeps working. The delivery is queued on the phone, kept encrypted, and synced as soon as the network comes back.
Can a rider see other riders or the accounts?+
No. Roles are separate and each role sees only its own screens. The owner decides who is added and as what.
How are bottle returns handled?+
A returnable bottle is recorded as an exchange attached to the customer, so the empties stay in the record instead of in someone head.
Money and customers
How is a due amount worked out?+
Delivered value minus deposits minus adjustments. Every piece is visible, so a balance can be explained to a customer line by line.
What happens to cash collected on the route?+
The rider hands it to the accountant, who posts it to that customer deposit. The balance moves once the money is actually accounted for.
Can I give a discount or write off a balance?+
Yes. Both are recorded as adjustments against the customer, and both can be reversed. Nothing is quietly erased.
What reports do I get?+
Deliveries, collections, dues, expenses and profit and loss, viewed by period, rider, area and product.
Account and support
Who can add or remove staff?+
The owner. Riders, accountants and other staff are added by the owner, and each one gets only the screens that role needs.
Are recurring customers supported?+
Yes. Recurring plans and invoices are supported, so a customer on a fixed weekly or monthly supply does not have to be entered again each time.
What happens to my data if I stop?+
It stays your data. Tell us you are stopping and the account closes at the end of the paid period.
How do I get help?+
Book a demo or send us your question through the contact page. Tell us your city and business so we can answer against your actual setup.
Where the detail lives
Ask us the one we did not answer.
Book a demo and we will go through your own routes, riders and customer list, then answer whatever is left over.
Start free trial